What should a nursing assistant do when caring for a patient prone to verbal outbursts?

Choosing to listen, speak calmly, and encourage the patient is the most appropriate response when caring for a patient prone to verbal outbursts. This approach acknowledges the patient's feelings and creates an environment of support and trust. By actively listening, the nursing assistant can better understand the root cause of the outbursts and provide empathy, which can often help to de-escalate the situation.

Speaking calmly is crucial as it helps in setting a tone that promotes reassurance, while encouragement can empower the patient, making them feel valued and respected. This technique is part of effective communication strategies in healthcare, which aim to help individuals feel heard and understood, contributing to their emotional well-being and improving the overall care experience.

Other options may not foster a supportive environment. For example, ignoring the outbursts can lead to feelings of neglect and frustration for the patient. Responding with discipline could escalate the situation further and harm the therapeutic relationship. Calling for additional staff might be necessary in extreme situations, but it is not usually the first step when handling verbal outbursts effectively. Emphasizing calmness and encouragement is essential in managing these challenging moments in a compassionate manner.