What is Wilbur doing when he asks the patient about their concerns regarding the dinner menu?

When Wilbur asks the patient about their concerns regarding the dinner menu, he is actively engaging in gathering information that directly relates to the patient's needs and preferences. This process of inquiring aligns with the role of a nursing assistant, as it shows that he values the patient's input and prioritizes their well-being. By seeking to understand the patient's perspective, Wilbur is essentially defining the problem—identifying issues or reservations the patient may have regarding their meals—before moving towards potential solutions. This interaction fosters effective communication and builds rapport with the patient, demonstrating a commitment to personalized care.