What is the best approach for a nursing assistant when a patient experiences confusion about family members?

Speaking to the patient calmly and slowly is the best approach when a patient experiences confusion about family members. This strategy helps in several ways. First, a calm and slow demeanor can ease the patient's anxiety and create a more supportive environment, which can facilitate better communication. It also allows the patient time to process information and respond without feeling overwhelmed.

Additionally, this approach shows empathy and respect for the patient's feelings, promoting trust and reassurance during a time of confusion. Engaging in a gentle conversation can help clarify misunderstandings and, if possible, assist in orienting the patient without confrontation or frustration.

The other choices suggest approaches that may not effectively address the patient's needs. Insisting that the patient is wrong may lead to increased distress or defensiveness. Redirecting attention could overlook the patient's need for validation and understanding of their concerns. While documentation for the doctor is essential for ongoing care, it is not a direct interaction strategy that addresses the immediate moment of confusion.